❓ Do you offer product customization or private labeling (OEM/ODM)?

Yes! We support OEM & ODM orders. You can customize the product color, logo, packaging, or even design from scratch. The minimum order quantity (MOQ) for customization typically starts at 1,000 units, depending on the product.

❓ What certifications do your products have?

Most of our products are certified with CE, RoHS, FCC, PSE or other region-specific standards. Please contact us for certificates or compliance documents for your target market.

❓ What is your minimum order quantity (MOQ)?

Our standard MOQ is 500–1,000 units per item. For certain models, we can offer smaller trial orders to support new customers or testing markets.

❓ Can I get samples before placing a bulk order?

Yes. Samples are available and usually shipped within 3–5 days. Some samples are free of charge, but shipping costs are typically covered by the buyer.

❓ What’s your lead time for production?

Production usually takes 15–25 days depending on the order quantity and customization level. For urgent orders or repeat production, we can often speed things up.

❓ What are your payment terms?

We accept T/T (wire transfer), Stripe and L/C for large orders. Standard terms: 30% deposit before production, 70% balance before shipment.

❓ Which shipping methods do you use?

We can ship by sea, air, or express (DHL, FedEx, UPS). If you have a preferred freight forwarder, we’re happy to coordinate with them.

❓ Do you offer warranty or after-sales support?

Yes. We offer a 12-month warranty on most of our products. If any quality issue occurs under normal use during the warranty period, we will replace or compensate accordingly.

❓ Can I request third-party inspection or factory audit?

Absolutely. We welcome third-party inspections such as SGS, TUV, or your appointed agency. Factory audits can be arranged by appointment.

❓ Are you a trading company or manufacturer?

We are a direct manufacturer based in [e.g. Shenzhen, China], with our own injection molding and assembly lines. You’re welcome to visit our factory or request a virtual tour.

❓ Can I get a quotation including shipping to my country?

Yes. Just let us know the destination port, quantity, and preferred shipping method. We’ll provide an FOB/CIF/DDP quote accordingly.

❓ Still have questions?

Our team is ready to help!
📧 Email us at: sale@galtville.com
📱 WhatsApp:+852 6489 8097
👉 Get a reply within 24 hours.

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