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(FAQ)

❓ Do you offer product customization or white label (OEM/ODM) services?

Yes! We offer OEM and ODM services. We can customize colors, logos, and packaging, and even create product designs from scratch. The minimum order quantity (MOQ) for customization varies by product, but is typically 1000 units.

❓ What certifications have your company's products obtained?

Most of our products are CE, RoHS, FCC, PSE, or other regional certifications. Please contact us regarding the certifications and compliance documentation required for your target market.

❓ What is the minimum order quantity (MOQ)?

Our standard minimum order quantity is 500 to 1000 units per product. For some models, we also accept smaller trial orders for new customer support or market research.

❓ Can I get a sample before placing a large order?

Yes. We have samples available and usually ship them within 3-5 days. Some samples are free, but shipping costs are generally the responsibility of the buyer.

❓ What is the production lead time?

The manufacturing period typically takes 15 to 25 days, depending on the order quantity and the degree of customization. For urgent orders or re-orders, we may be able to shorten the delivery time.

❓ Please tell me your payment terms.

We accept payment by bank transfer (T/T), Stripe, and Letter of Credit (L/C) for large orders. Standard terms: 30% down payment before manufacturing, and the remaining 70% before shipment.

❓ What shipping method do you use?

We offer shipping via sea freight, air freight, or express delivery (DHL, FedEx, UPS). If you have a preferred shipping carrier, we would be happy to arrange it for you.

❓ Do you offer warranties and after-sales service?

Yes. We offer a 12-month warranty on most of our products. If a quality issue occurs under normal use within the warranty period, we will replace or compensate the product.

❓ Is it possible to request inspections or factory audits by a third-party organization?

Absolutely. We also accept third-party inspections by SGS, TUV, or any organization of your choice. Factory audits are by appointment only.

Are you a trading company or a manufacturer?

Our company is a direct manufacturer based in Shenzhen, China, and we own our own injection molding and assembly lines. We welcome you to book a factory tour or virtual tour.

❓ Can I get a quote that includes shipping to my country?

Yes. Please let us know the destination port, quantity, and your preferred shipping method. We will provide you with a quote for FOB/CIF/DDP depending on the situation.

❓ Do you have any more questions?

Our team is here to help!
📧 Please send an email to the address below: sale@galtville.com
📱 WhatsApp: +852 6489 8097
👉 We will reply within 24 hours.

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